Hello Homeowners,
This week many homeowners began receiving welcome letters from Towne Properties to start the process of establishing their online portal access.
Setting up this access allows homeowners to submit any maintenance concerns and communicate directly with the property manager. This portal also allows homeowners to submit their annual assessment dues payment online, if they wish.
In order to begin the registration process homeowners will need to complete the Owner/Occupant Information Request form that was provided in the welcome packet and return to Lexi Scott ([email protected]). Lexi will then make sure your email address is entered into the portal and that will generate a unique link for homeowners to use to complete their registration.
Some homeowners who were quick to complete this information this week may have had trouble accessing the website site as our community was still being established in their systems. Specifically, there is a known issue that has been causing the ACH/echeck option not to be available on the payment portal. These issues should be resolving however, if you are still having trouble after this weekend, please reach out to Lexi.
There have been a few follow-up questions we would like to answer and clarify for everyone. These are noted below.
How to Access the Resident Portal with Towne Properties
Step 1: Complete the Owner/Occupant Information Request Form mailed by Towne Properties in their welcome packet and return to Towne via to [email protected] or by mail to 777A Dearborn Park Lane, Worthington, OH 43085.
Step 2: Once your email address is entered by Towne homeowners will receive a custom link to complete their registration and access their homeowner profile.
NOTE: This is a unique link the first time you login. Subsequent logins can be done directly from the Towne Properties home page and clicking on LOGIN then HOA Login.
What can be done via the Resident Portal with Towne Properties?
This portal can be used to communicate directly with the property manager for any community concerns. Residents may also submit these requests via the ThornappleAssociation.org/contact form that we currently use.
Have dues increased?
No, there is no dues increase for 2026. Dues remain at $315/year. We encourage homeowners to attend the upcoming annual meeting for more details about current costs for the association.
Am I required to use the Towne Properties portal to submit my payment?
No. Homeowners can submit dues payments in the 4 different ways noted below.
How can I pay my dues?
Homeowners can submit dues payments in 4 different ways – some methods may incur additional charges so please take note.
Option 1: Personal Check – Homeowners can submit their dues payments via personal check however they will need to wait on mailing payment until a payment coupon is received. These are mailed separately from the Towne welcome letter.
Option 2: Bank Online Bill Pay – Homeowners can submit via their personal bank’s online bill pay service. Details on how to complete this payment can be found below to ensure payments are applied correctly.
Option 3: Credit/Debit Card – This is handled via the Towne Properties homeowner portal. Details are found below and in the welcome packed that was mailed out. This method will incur an additional processing charge.
Option 4: ACH/echeck – This is also handled via the Towne Properties homeowner portal and their payment partner Alliance Bank. Details are found below and in the welcome packed that was mailed out. This method will incur an additional processing charge.
Setting up account payment via the Resident Portal with Towne Properties
Once logged in to the Towne Properties portal you will be able to setup your account profile and establish your payment method by clicking on “Make Payments”. There are online options to pay via Credit Card, Debit Card or set up a bank account/ACH payment.
Complete instructions with screenshots are included with the welcome packet.
NOTE: Use of a Credit/Debit Card or bank account/ACH via the Towne Properties website will result in an additional processing fee. To avoid this you will want to either use your bank’s bill pay service OR submit a personal check with a payment coupon which is coming under a separate mailing.
Paying via Credit/Debit Card:
Credit and Debit Card payment can be processed by clicking on the “Pay Now” link which will redirect to allow entry of card details.
Paying via bank account/ACH via Towne Properties:
In order to setup a bank account/ACH payment profile you will need to have your Towne Properties welcome packet available to reference your unique property account number that starts with the letter T#######. The management company ID for Towne Properties is 6883. The Association ID is 8582. Also required: Bank routing information and bank account number for the funding bank/account.
Bank account information can be entered by clicking on “ECheck/ACH” which will redirect to an additional portal via Western Alliance Bank. Homeowners will need to create a login on the banks website to enter the appropriate account information and schedule payment.
Paying via bank online bill pay:
Homeowners may also submit their payment via their banks online bill pay service. To complete payment via your personal bank bill pay please be sure to complete payment with the following information:
NOTE: You will need to have your Towne Properties welcome packet available to reference your property account number that starts with the letter T.
- Make check payable to Village at Thornapple
- Mail to:
PO Box 621717
Orlando, FL 32862-1717 - Reference:
6883-8582-t####### (these numbers are unique to each homeowner property)
We would like to thank everyone in the community for their patience as the Board and Towne Properties work through this transition. We always welcome feedback to [email protected].